1. Who controls your information
Philip A. King Digital Business Solutions determines how personal information is used to manage its own customers, website, hosting orders and support. We are responsible for our own privacy practices and customer communications, even though some technical hosting is supplied by Shock Hosting. The legal operator is Philip Amar King, trading as Philip A. King Digital Business Solutions, of Harmony Lodge Road, St. Philip, Barbados BB11000.
2. Information we collect
We collect information needed to respond to enquiries and deliver services, including name, contact and billing information, orders, invoices, account identifiers, domain details, support messages, website activity, IP addresses, fraud signals and service or server logs where necessary. We may receive limited payment status information from PayPal or another checkout provider, rather than full payment card details.
3. Why we use it
We use data to provide hosting and support, manage account access, issue invoices, prevent fraud and abuse, maintain security, answer requests, and comply with legal requirements. Optional marketing messages will be handled in accordance with applicable consent and unsubscribe requirements.
4. Payments and third parties
To provide hosting, some information may be shared with Shock Hosting as the infrastructure supplier, as well as WHMCS, payment processors such as PayPal, email providers, and specialized contractors as necessary for delivery and support. We do not treat Shock Hosting’s privacy notice as a replacement for our own. We do not sell customer lists for third-party marketing.
5. International processing
Information may be processed or stored outside Barbados, including at hosting infrastructure and international payment or support providers. For information about processing locations and safeguards relevant to your service, contact us through the customer portal.
6. Retention
We keep information for as long as needed to deliver services, meet legal, tax and accounting obligations, investigate security incidents, manage disputes and satisfy legitimate operational needs. Account data, financial records, ticket histories, security logs and backups may have different retention periods. For information about retention applicable to your account or a deletion request, contact us through the customer portal.
7. Cookies and tracking
WHMCS may place essential authentication, security and session cookies. The static storefront has no intentional advertising trackers on this website. Any analytics, consent banner or embedded services introduced later require a corresponding notice and any necessary consent controls. Shock Hosting maintains its own separate privacy notice for information it collects through its website and services.
8. Security
We use proportionate technical and organizational safeguards appropriate to the service, including access control and encrypted connections where configured. No service can guarantee absolute security. Please do not share passwords or sensitive payment data in a normal support ticket. If you suspect misuse of your account or a privacy incident, contact us promptly through the customer portal.
9. Your rights
Depending on applicable law, including the Barbados Data Protection Act, 2019-29, you may have rights to access, correct, erase, restrict or object to processing, request portability, withdraw consent, and object to direct marketing. Some requests may be limited by lawful retention, fraud prevention, legal claims or another applicable exception. To make a privacy request, contact us through the customer portal or the published business contact address; we may verify identity. You may also complain to the Barbados Data Protection Commission.
10. Children
The website and commercial hosting services are not designed or marketed for children to create paid accounts independently. If you believe a child supplied personal information improperly, contact us so we can assess the request.
11. Changes and contact
To exercise a privacy right or raise an issue about information held by PhilipAKing.com, contact us through our published customer support channel. We may need to verify identity before disclosing account records. Direct customers of Shock Hosting should instead refer to that provider’s own procedures.
Hosting provider privacy relationship
For context, see Shock Hosting’s Privacy Policy. It governs Shock Hosting’s processing and does not substitute for this notice, which applies to customers of PhilipAKing.com.
For billing, cancellation, support, security concerns and refund requests relating to a purchase from PhilipAKing.com, contact our customer portal first. We will liaise with Shock Hosting when infrastructure assistance is required. Please do not submit PhilipAKing.com billing disputes directly to Shock Hosting.
Business identification and contact
Legal operator: Philip Amar King. Trading name: Philip A. King Digital Business Solutions. Postal address: Harmony Lodge Road, St. Philip, Barbados BB11000. General enquiries: digital@philipaking.com. Support: via our customer portal.